About Return and Exchange
We specialize in home audio & accessory production and sales. We devote ourselves in providing you quality products with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.
Definite details below
---- If you want to return your items, you must contact us for our shipping address. And all items must be with original status: unworn, unwashed, and with all tags attached.
---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, return shipping fee should be paid by buyer.
---- If it is the quality problem or mistaken version, please take photos of the item and send the pictures to us. We will take full responsibility for the quality problem item.
---- If you would like to exchange for other style or request refund, please inform us the tracking number after the items be shipped back. Once we receive the items, we will ship the new item you reorder or refund your payment.
---- We are not responsible for packages lost in transit.
---- If you have any questions about returning your products, please contact us!
We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. you can enjoy return service, over the period required we will not to return or exchange.
No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured. We appreciate your understanding.
We can cancel the order for you free of charge if you contact us in time after your purchase.
1. For instock orders, please contact us within 8 hours the minute you finish the payment.
2. For custom orders, please contact us within 24 hours the minute you finish the payment.
3. Please click contact us at the bottom of our website, choose the department you require and submit your information there, we will write back to you at the first time as soon as we receive your e-mail. Overdue, a handling fee will be charged.
4. Orders can't be canceled once the parcels are dispatched
Returned items are subject to verification of error by our QC team. Reimburse will be issued to your original account upon we well have your return. Usually, it takes 7 working days. please check your account by then. Sometimes there might be a delay in the refund to be processed. Please bear in mind that this is because we usually handle returns twice a week. Your understanding will be appreciated!